Keytools Sales Administrator - Full Time
Reporting to: Sales Manager
Salary: £Competitive, conditional bonus scheme
You need to be enthusiastic at building relationships with regular customers over the phone and by email, so a friendly but efficient telephone manner is an important quality. There is also a lot of computer based work using spreadsheets and email as well as our customer relationship system called ACT. The office setting is open plan with plenty of opportunity to interact with your team members and others in the office. You will need to be comfortable with initiating calls to suppliers and customers and talking on the phone. Experience in a busy sales office will be valued highly but not essential as training will be provided.
Keytools Trade Sales Division in ergonomic and assistive technology is a small busy team that works hard on building solid relationships with reseller companies that range in size from very small businesses up to huge IT contractors working for government depts.
Requirements:
· Good GCSE grades in English and Maths, especially the ability to communicate in clear written English with accurate
spelling
· Good numeracy skills including calculation of percentages
· Friendly and helpful telephone manner
· Close attention to detail in customer communication
· Willingness to help colleagues and assist in a variety of tasks
· Good computer skills with MS Office, Outlook and Explorer
· Well organised
Duties and Responsibilities:
· Sales order entry
· Look after online customer administration and provide rapid ETA’s
· Expedite sales orders by liaising with suppliers and colleagues
· Forwarding/dealing with customer email enquiries
· Dealing with incoming telephone calls
· Making outgoing telephone calls.
· Keep accurate activities on ACT
· Ensure procedures are up to date for all tasks
· Match opportunities to orders and close on ACT
· Execute mail shots as directed
· Occasionally assisting in the Logistics dept.
· Cover colleagues absence
· Undertake other duties as directed, making a general contribution to the activities and effectiveness of the department and company
Send your CV and covering letter to info@keytools.co.uk
