In the unlikely event of you receiving a faulty product from Hypertec or Keytools, please contact the technical support team on email@example.com, or 0844 879 2282. If the product is faulty and is within the warranty period, the team will arrange for the replacement of the product. As per our warranty statement, the customer is responsible for the return of the product and Hypertec will cover the cost of the replacement and its delivery.
Normal warranty replacements are usually turned around with a 3 working days.
To enquire as to the progress of your return, please contact technical support on: firstname.lastname@example.org
or 0844 879 2282.
Software products supplied in sealed boxes can be returned if the seal is not broken or damaged. See below for further instructions.
Electronically downloaded software is non-returnable and orders are non-cancellable.
Returning a product
When returning a product please fully complete the return request form, then send it back to our office via one of the following methods:
• e-mail: email@example.com
• fax: 0844 879 2283
• post: Keytools @ Hypertec, 2 Swangate, Charnham Park, Hungerford, Berkshire. RG17 0YX
An RMA (Return Material Authority) number will be issued so that the product can be returned.
Please note we cannot process incomplete forms so please check to make sure the Invoice / Del Note number, and Date of Purchase is provided.
PRODUCTS CANNOT BE RETURNED WITHOUT A VALID RMA (Return Material Authority) number which should be used to externally identify the product. Products should be returned in their original packaging and adequate measures taken to ensure that both the printed packaging and product are not damaged in transit. Do not mark any printed product specific packaging as this may affect your warranty claim. Please however, ensure that the RMA number is visible outside of the package.
Please also be aware that damage caused by liquids, bent or broken pins in connectors, is not covered by warranty and a repair charge will be incurred.
Faulty items that are returned under the warranty terms will be replaced or repaired at our discretion.
We can only receive non faulty goods back if they are within the statutory 7 working day cancellation period from the day after delivery, and are in the original condition and packaging. This includes any software, manuals, cables and accessories.
We are often asked for our advice on a variety of IT-related problems, and have put together this selection of documents to cover these topics and more. If your query isn't answered here then check out our FAQs page, or contact your Hypertec Account Team.